Delivery, returns & policies

Delivery

Packing time. Orders are packed in 3 to 5 business days before they leave us. Custom (CMT) pieces take about 7 days to make first. We'll email or WhatsApp you when your order is on its way or ready to collect.

• Door-to-door courier: R 105.00 with The Courier Guy, 3 to 5 business days anywhere in South Africa.
• Paxi (collect at PEP): R 60.00, 7 to 9 business days to the PEP store you choose.
• Collect in Protea Glen, Soweto: free. Please wait for our message that your order is packed before you come.

Free delivery on orders of R 1000 or more.

Returns & exchanges

Changed your mind? You can return or exchange an item within 7 days of delivery or collection, as long as it's exactly as you received it.

What we accept

• Unworn and unwashed, with no marks, smells, make-up or deodorant.
• The JANE 4 tag still attached. Items with the tag removed can't be returned for a change of mind.
• In its original packaging.

How to return

1. WhatsApp us within 7 days with your order number and clear photos of the item and its tag.
2. We'll confirm and tell you how to send it back.
3. Send it to us with a tracked courier. The return courier cost is yours.
4. When it arrives, we check it. If it meets the conditions above, we'll swap the size or give you store credit, or refund you if you'd rather have your money back. Refunds go back through Yoco or by EFT within 5 business days of the check.

If you exchange for a different size, we cover the delivery of the new item to you, as long as we have it in stock. The original delivery fee isn't refunded. Items that don't meet the conditions are sent back to you at your cost.

What can't be returned for a change of mind

• Caps and beanies, for hygiene reasons.
• Custom (CMT) pieces, because they're made to your notes. See Custom pieces.

Return address: 20670 Mississippi Cres, Protea Glen Ext 20, Soweto, 1819. Please WhatsApp us before sending anything.

Faulty or wrong items

If your item is faulty, or we sent the wrong thing, WhatsApp us with photos. We'll repair, replace or refund it and cover the courier costs. This applies to everything, including caps, beanies and custom pieces, and doesn't affect your rights under the Consumer Protection Act.

Custom (CMT) pieces

Pieces marked Made to order are cut and sewn for you, usually in about 7 days, before delivery. Any fit notes you add when you order go straight to production.

Because they're made to your specifications, custom pieces can't be returned or exchanged for a change of mind. If yours is faulty, or it wasn't made to the notes you gave us, WhatsApp us within 7 days of delivery and we'll fix it, remake it or refund you.

JANE 4 Split (layby)

• Pay a 35% or 50% deposit when you order. The deposit is worked out on your full order total, including delivery.
• Pay the rest monthly or every two weeks, in any amounts, from the Track order page. We send reminders on the day you choose.
• Your order must be fully paid within 3 months of your deposit.
• Your order is packed and sent, or ready to collect, once it's fully paid. We keep your size aside until then.
• Sale items go back to their full price on JANE 4 Split, and discount codes only apply when you pay in full.
• If you cancel, or the order isn't fully paid within 3 months, we refund what you've paid less a cancellation fee, as the Consumer Protection Act allows.
• Struggling to finish in time? WhatsApp us before the 3 months are up.

Privacy

JANE 4 follows the Protection of Personal Information Act (POPIA). We only collect what we need to deliver your order and help you: your name, email, phone number and address.

Payments are processed securely by Yoco. We never see or store your card details.

Your account and points. If you create a JANE 4 account, your sign-in email is handled by our login provider, Clerk, which stores it on servers in the United States. We use it only to sign you in and to match your orders to your points. Want your account deleted? WhatsApp us and we'll remove it.

We never sell or share your personal information with marketing companies.

Terms of service

By using or buying from jane4.co.za, you agree to these terms. We may refuse service where we have a reasonable reason to.

Prices can change without notice, but you always pay the price shown when you order. We photograph and describe our pieces as accurately as we can, but colours can look slightly different on different screens.

Please give accurate contact and delivery details when you order.